Your membership start date will be included in your Welcome letter or Welcome email.
If you have an email address, we will send your log in details by email as soon as you sign up for membership. If you do not have an email address your membership information will be sent by post and should arrive within 5 days.
Online:
Instructions are here or in your pack. Simply scan / take a photo of your proof of purchase and upload it to the form on the website, complete your details and send it to us.
By post:
Instructions are here or in your pack. Simply send us proof of purchase (or a copy) to the address in your brochure.
If you are claiming a cashback on a Chums product or shipping, we will send you a cheque for the cashback amount after 30 days to allow for returns.
For any other cashbacks you can expect to receive your cashback cheque within 4-6 weeks.
You can access the offers online or through the information in the Club booklet – you can always call the Customer Service team on 0800 048 9888* and they can help you with any queries. If you want to order gift cards but do not have internet access, you can call our Customer Service team and we will process the order for you.
As a member of Chums Advantage Club you will enjoy exclusive savings only available to Club members including up to £120 cashback on Chums products and delivery during the year, for example £20 cashback on a Chums order, big cashbacks on clothing and cashback on delivery!
Make sure you have a good look at the Club and if you decide that it’s not for you then you can cancel in the first 30 days to receive a full refund. After that, you will receive a refund of every full month left in your Membership year.
You don’t need to do anything if you want your membership to renew to enjoy another 12 months of great offers and cashbacks from Chums Advantage Club. If you don’t want to renew, simply follow the instructions on your email or letter to cancel.
Yes. We will write to you or email you a month before your renewal is due.
Savings you Love is a trading name of Affinity Marketing Direct Limited. The Chums Advantage Club is administered by Affinity Marketing Direct Limited.
Registered address: Tollgate Court, Tollgate Drive, Stafford, ST16 3HS.
Affinity Marketing Direct is a marketing company that administers the Chums Advantage Club on behalf of Chums.
Please see our Privacy & Cookies Policy which contains information about how we use your data and your rights in relation to this.
We have a dedicated Chums Advantage Club Customer Service team for you to call on 0800 048 9888* or email us at service@chumsclub.co.uk.
If you are claiming a cashback on a Chums product or shipping, we will send you a cheque for the cashback amount after 30 days to allow for returns. For any other cashbacks you can expect to receive your cashback cheque within 4-6 weeks.
We hope the you are happy with your Chums Advantage Club membership, but if you do want to cancel you can use the cancellation form contact us by calling us on 0800 048 9888* or by email at service@chumsclub.co.uk.
If you cancel within 30 days from your membership start date you will receive a full refund.
Your Club membership must be active to claim your cashback offers.
As the offers are tailored for Chums Advantage Club members, we want to make sure that we bring you the most relevant offers every month. The offers for month 7 will be available online as soon as they are ready, or by calling our Customer Service team on 0800 048 9888*.
We hope that you won’t have reason to complain, but if you are unhappy with any aspect of the product or the service from the Chums Advantage Club you can use the contact us form or call our Customer Service team on 0800 048 9888*.
All enquiries about your orders from Chums should go to Chums enquiry line on 03333 554455, Monday to Friday 8am until 8pm or you can use their enquiry form online at www.chums.co.uk.
You can either call the relevant retailer number shown in the brochure or for Gift Card orders please call our Customer Service team on 0800 048 9888*.
If you are a Chums customer, you can call Chums and ask to become a member of the Chums Advantage Club.
In the unlikely event that you are not able to obtain one of our listed savings, please send your receipt with your membership number and postcode to: Chums Advantage Club Customer Service, Tollgate Court, Tollgate Drive, Stafford ST16 3HS, or by email to service@chumsclub.co.uk within one month of refusal of the offer and we will refund the applicable discount.
*Calls to 0800 numbers are usually free from UK landlines or mobiles.